OTHER SUPPORT ISSUES
For other non-return related issues with your order ONLY please contact us at firstname.lastname@example.org
SHOPPING WITH US:
Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.
Shipping + Handling
AFAM Brand LLC online purchases are shipped via USPS from our warehouse located Saugus, MA. Unfortunately, we cannot ship to PO, APO, or FPO boxes. AFAM Brand LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier.
We offer Standard Shipping:
Ground (delivered 5 - 7 business days after shipment)
Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at email@example.com