Return & Exchange Policy

Items must be returned within 14 days from the day you receive your order. Merchandise must be unworn, tags attached, and free of ANY defects.

If the above requirements are met, a refund will be granted for the original amount paid for the merchandise. Shipping costs are not refunded.

 

Exchanges-

If you would like to exchange your item(s) for a different size or color, please return the purchased item for a refund and place a new order for the desired item.

 

Steps for Making a Return- 

  • To request a return label, please contact us.

  • Complete the form provided in your package with your order number, which items you are sending back, how many, and the reason for the return.

  • Place the form in the box with your item(s).

  • Place the prepaid return label on the outside of your package.

  • Drop off at any UPS store location.

  • Keep tracking information for your records. Tracking information is located on the label.

  • Please allow 2-5 business days from the time we receive the return for a credit to be issued.

  • Item(s) marked FINAL SALE will NOT be accepted.

  • If you have further questions, please contact us.

 

Refused Packages-

Any order that is not able to be delivered by USPS will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping cost are NOT refunded

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SHIPPING

Order Processing 

 

Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.
 

Shipping + Handling

 

AFAM Brand LLC online purchases are shipped via USPS from our warehouse located Saugus, MA. Unfortunately, we cannot ship to PO, APO, or FPO boxes. AFAM Brand LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

We offer 3 shipping methods:

  1. Ground (delivered 1-5 business days after shipment)

  2. Two Day (delivered 2 business days after shipment)

  3. Overnight (delivered next business day after shipment)

 

Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at afambrandllc@gmail.com

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